Ortofon Aftersales Services
To support our customers, who have accidentally damaged their cartridges or customers who have an out-of-warranty Moving Coil cartridge, Ortofon offers Special Repair and Exchange service
Exchange service for Moving Coil cartridges
Styli in Moving Coil (MC) cartridges are non-replaceable. To support our customers, who have accidentally damaged their cartridges or customers who have an out-of-warranty Moving Coil cartridge, Ortofon offers an Exchange service. We take cartridges in any condition back regardless of where the cartridge purchase originally took place.
NB: Exchange service applies for a wide range of Moving Coil cartridges, both vintage and current models, although with reservation for the models which we no longer have components for.
How Exchange Service works: we offer the customer to buy back his cartridge for 25% of the current price list provided that the customer will buy a new Ortofon cartridge, either equivalent or better model.
Exchange Service cartridges must be returned to Ortofon and will be handled by any authorized Ortofon dealer pursuant to the purchase of a new cartridge. If you should have the need for this service, please contact your local Ortofon Partner.
NB: SPU cartridges are not included in the Exchange program, but in the Special Repair program.
MC cartridge model |
Recommended replacement models |
| HMC 10 / Quartz | MC Quintet Blue and higher performance models |
| HMC 20 / Quattro | MC Quintet Blue and higher performance models |
| HMC 30 / Quasar | MC Quintet Blue and higher performance models |
| MC 1 Turbo | MC 1 Turbo and MC 3 Turbo |
| MC 3 Turbo | MC 3 Turbo |
| X1-MCP | MC 1 Turbo and MC 3 Turbo |
| X5-MC | MC 3 Turbo |
| MC 20 MkII | MC Quintet Blue and higher performance models |
| MC 10 SUPREME | MC Quintet Blue and higher performance models |
| MC 20 SUPREME | MC Quintet Bronze and higher performance models |
| MC 30 SUPREME | MC Quintet Bronze and higher performance models |
| MC 25 E | MC Quintet Red and higher performance models |
| MC 25 FL | MC Quintet Blue and higher performance models |
| MC 70 | MC Cadenza Blue and higher performance models |
| MC 10 SUPER MK ll | MC Quintet Red and higher performance models |
| MC 15 SUPER MK ll | MC Quintet Red and higher performance models |
| MC 20 SUPER MK ll | MC Quintet Blue and higher performance models |
| MC 30 SUPER MK ll | MC Quintet Bronze and higher performance models |
| MC 7500 | MC Cadenza Black and higher performance models |
| MC 5000 | MC Cadenza Black and higher performance models |
| MC 3000 MK ll | MC Cadenza Bronze and higher performance models |
| MC 2000 MK ll | MC Cadenza Blue and higher performance models |
| MC Xpression | MC Xpression |
| MC A90 | MC Windfeld Ti, MC A95 and MC Anna |
| MC A95 | MC A95 and MC Anna |
| MC Anna | MC Anna |
| MC Anna Diamond | MC Anna Diamond |
| MC Windfeld | MC Windfeld Ti, MC A95 and MC Anna |
| MC Windfeld Ti | MC Windfeld Ti, MC A95 and MC Anna |
| MC 20 Super 25th Anniversary | MC Quintet Bronze and higher performance models |
| MC Cadenza Mono | MC Cadenza Mono |
| MC Cadenza Red | MC Cadenza Red and higher performance models |
| MC Cadenza Blue | MC Cadenza Blue and higher performance models |
| MC Cadenza Bronze | MC Cadenza Bronze and higher performance models |
| MC Cadenza Black | MC Cadenza Black and Exclusives Series models |
| MC WHP 175 | MC Cadenza Red and higher performance models |
| MC Jubilee | MC Cadenza Black and higher performance models |
| MC Rohmann | MC Cadenza Black and higher performance models |
| MC Kontrapunkt B | MC Cadenza Blue and higher performance models |
| MC Kontrapunkt A | MC Cadenza Red and higher performance models |
| MC Kontrapunkt C | MC Cadenza Bronze and higher performance models |
| MC Kontrapunkt H | MC Cadenza Red and higher performance models |
| MC Salsa | MC Quintet Red and higher performance models |
| MC Samba | MC Quintet Red and higher performance models |
| MC Tango | MC Quintet Red and higher performance models |
| MC Vivo Red/09 A | MC Quintet Red and higher performance models |
| MC Vivo Blue/09 B | MC Quintet Blue and higher performance models |
| MC Rondo Red/MC W* 30 | MC Quintet Red and higher performance models |
| MC Rondo Blue/MC W* 30 | MC Quintet Blue and higher performance models |
| MC Rondo Bronze / MC W* 30 | MC Quintet Bronze and higher performance models |
| MC Venice | MC Cadenza Red and higher performance models |
| MC Valencia | MC Cadenza Red and higher performance models |
| MC Vienna | MC Cadenza Blue and higher performance models |
| MC Quintet Red/MC Q 5 | MC Quintet Red and higher performance models |
| MC Quintet Blue/MC Q 10 | MC Quintet Blue and higher performance models |
| MC Quintet Bronze/MC Q 20 | MC Quintet Bronze and higher performance models |
| MC Quintet Black S/MC Q 30 | MC Quintet Black S and higher performance models |
| MC Virgo | MC Quintet Blue and higher performance models |
| MC Vitesse | MC Quintet Blue and higher performance models |
| MC Vero II/Vero Gold | MC Quintet Black S and higher performance models |
| MC Virtus II | MC Quintet Black S and higher performance models |
| MC Style | MC Quintet Bronze and higher performance models |
Aftersales service for Moving Magnet cartridges
Ortofon Moving Magnet (MM) cartridges can be serviced by replacing the stylus.
Moving Magnet models are not included in the Exchange program.
