Welcome to Ortofon Support and Aftersales policy

Get the information you need for the type of product you own.

Make sure you purchase a genuine product and always buy from Ortofon Authorized Partners and Dealers. All new purchased Ortofon products are backed by a guarantee against defects in workmanship and materials when purchased through Ortofon Authorized Partners and Dealers and Ortofon webshop.

Guarantee Policy

All new purchased Ortofon products are backed by a guarantee against defects in workmanship and materials when purchased through Ortofon webshop or  an authorized Ortofon Partner.  The warranty period is in compliance with local rules of the Ortofon Partner country of residence, but no longer than 2 years.

All defect claims must be returned directly to the Ortofon Partner in the country or geographical area in which it was originally purchased. The product in question must be accompanied by valid proof of purchase.

All products shall be returned in original packaging to comply with Ortofon traceability system. In case of defects, the Ortofon Partner will make initial investigation of the product. If warranty is granted, a new product will be provided.

support_white.png

Do you have a question for Ortofon?

We are ready to answer your questions and to help put you on the right path to information. So please feel free to e-mail us: support@ortofon.dk