All defect claims must be returned directly to the Ortofon Authorised Partner or Dealer in the country or geographical area in which the product was originally purchased. The product in question must be accompanied by valid proof of purchase. Please preserve your product's serial number printed on the packaging and purchasing documentation in case you need support for your product.
Ortofon applies traceability on all products to ascertain quality in logistics. Therefore, all products should be returned in original packaging.
Make sure you purchase a genuine product and always buy from Ortofon webshop, Ortofon Authorized Partners and Dealers to obtain the maximum user experience and service.