Ortofon Aftersales Services

To support our customers, who have accidentally damaged their cartridges or customers who have an out-of-warranty Moving Coil cartridge, Ortofon offers Special Repair and Exchange service

Exchange service for Moving Coil cartridges

Styli in Moving Coil (MC) cartridges are non-replaceable. To support our customers, who have accidentally damaged their cartridges or customers who have an out-of-warranty Moving Coil cartridge, Ortofon offers an Exchange service. We take cartridges in any condition back regardless of where the cartridge purchase originally took place.
NB
: Exchange service applies for a wide range of Moving Coil cartridges, both vintage and current models, although with reservation for the models which we no longer have components for.

How Exchange Service works: we offer the customer to buy back his cartridge for 25% of the current price list provided that the customer will buy a new Ortofon cartridge, either equivalent or better model.

Exchange Service cartridges must be returned to Ortofon and will be handled by any authorized Ortofon dealer pursuant to the purchase of a new cartridge. If you should have the need for this service, please contact your local Ortofon Partner.

NB: SPU cartridges are not included in the Exchange program, but in the Special Repair program.

MC cartridge model 

Recommended replacement models 

HMC 10 / Quartz MC Quintet Blue and higher performance models
HMC 20 / Quattro MC Quintet Blue and higher performance models
HMC 30 / Quasar MC Quintet Blue and higher performance models
MC 1 Turbo MC 1 Turbo and MC 3 Turbo
MC 3 Turbo MC 3 Turbo
X1-MCP MC 1 Turbo and MC  Turbo
X5-MC MC 3 Turbo
MC 20 MkII MC Quintet Blue and higher performance models
MC 10 SUPREME MC Quintet Blue and higher performance models
MC 20 SUPREME MC Quintet Bronze and higher performance models
MC 30 SUPREME MC Quintet Bronze and higher performance models
MC 25 E MC Quintet Red and higher performance models
MC 25 FL MC Quintet Blue and higher performance models
MC 70  MC Cadenza Blue and higher performance models
MC 10 SUPER MK ll MC Quintet Red and higher performance models
MC 15 SUPER MK ll MC Quintet Red and higher performance models
MC 20 SUPER MK ll MC Quintet Blue and higher performance models
MC 30 SUPER MK ll MC Quintet Bronze and higher performance models
MC 7500 MC Cadenza Black and higher performance models
MC 5000 MC Cadenza Black and higher performance models
MC 3000 MK ll MC Cadenza Bronze and higher performance models
MC 2000 MK ll MC Cadenza Blue and higher performance models
MC Xpression MC Xpression
MC A90 MC Windfeld Ti, MC A95 and MC Anna
MC A95 MC A95 and MC Anna
MC Anna MC Anna
MC Windfeld MC Windfeld Ti, MC A95 and MC Anna
MC Windfeld Ti MC Windfeld Ti, MC A95 and MC Anna
MC 20 Super 25th Anniversary MC Quintet Bronze and higher performance models
MC Cadenza Mono MC Cadenza Mono
MC Cadenza Red MC Cadenza Red and higher performance models
MC Cadenza Blue MC Cadenza Blue and higher performance models
MC Cadenza Bronze MC Cadenza Bronze and higher performance models
MC Cadenza Black MC Cadenza Black and Exclusives Series models
MC Jubilee MC Cadenza Black and higher performance models
MC Rohmann MC Cadenza Black and higher performance models
MC Kontrapunkt B MC Cadenza Blue and higher performance models
MC Kontrapunkt A MC Cadenza Red and higher performance models
MC Kontrapunkt C MC Cadenza Bronze and higher performance models
MC Kontrapunkt H MC Cadenza Red and higher performance models
MC Salsa MC Quintet Red and higher performance models
MC Samba MC Quintet Red and higher performance models
MC Tango MC Quintet Red and higher performance models
MC Vivo Red/09 A MC Quintet Red and higher performance models
MC Vivo Blue/09 B MC Quintet Blue and higher performance models
MC Rondo Red/MC W* 30 MC Quintet Red and higher performance models
MC Rondo Blue/MC W* 30 MC Quintet Blue and higher performance models
MC Rondo Bronze / MC W* 30 MC Quintet Bronze and higher performance models
MC Venice MC Cadenza Red and higher performance models
MC Valencia MC Cadenza Red and higher performance models
MC Vienna MC Cadenza Blue and higher performance models
MC Quintet Red/MC Q 5 MC Quintet Red and higher performance models
MC Quintet Blue/MC Q 10 MC Quintet Blue and higher performance models
MC Quintet Bronze/MC Q 20 MC Quintet Bronze and higher performance models
MC Quintet Black S/MC Q 30 MC Quintet Black S and higher performance models
MC Virgo MC Quintet Blue and higher performance models
MC Vitesse  MC Quintet Blue and higher performance models
MC Vero II MC Quintet Black S and higher performance models
MC Virtus II MC Quintet Black S and higher performance models
MC Style MC Quintet Bronze and higher performance models

Ortofon Special Repair Service

Ortofon SPU Series, Exclusive Series (MC Windfeld, MC A90, Xpression, MC A95 and MC Anna), Vintage Series (MC Jubilee and MC Kontrapunkt Series) and the Cadenza Series are the cartridges of very high quality. To support our customers, who have accidentally damaged their cartridges, Ortofon offers a Special Repair Service.


Aftersales service for Moving Magnet cartridges

Ortofon Moving Magnet (MM) cartridges can be serviced by replacing the stylus.

 

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Do you have a question for Ortofon?

We are ready to answer your questions and to help put you on the right path to information. So please feel free to e-mail us: support@ortofon.dk