Ortofon Aftersales Services

To support our customers, who have accidentally damaged their cartridges or customers who have an out-of-warranty Moving Coil cartridge, Ortofon offers Special Repair and Exchange service

Exchange service for Moving Coil cartridges

Styli in Moving Coil (MC) cartridges are non-replaceable. To support our customers, who have accidentally damaged their cartridges or customers who have an out-of-warranty Moving Coil cartridge, Ortofon offers an Exchange service. We take cartridges in any condition back regardless of where the cartridge purchase originally took place.

Exchange service applies to a wide range of Moving Coil cartridges, both vintage and current models, although with reservation for the models which we no longer have components for.

How Exchange Service works: we offer the customer to buy back his cartridge for 25% of the current price list provided that the customer will buy a new Ortofon cartridge, either equivalent or better model.

Exchange Service is availble through Ortofon Authorised HiFi Dealers pursuant to the purchase of a new cartridge. If you should have the need for this service, please contact your local Ortofon Authorised HiFi Partner.

NB: Neither Moving Magnet nor SPU cartridges are included in the Exchange program.
We offer Special Repair Service for the SPU models.
Moving Magnet models can be serviced by replacing the stylus.

MC cartridge

Recommended replacement MC cartridge

CURRENT PRODUCT LINE  
MC Quintet Mono MC Quintet Mono or higher performance model
MC Quintet Red MC Quintet Red or higher performance model
MC Quintet Blue MC Quintet Blue or higher performance model
MC Quintet Bronze MC Quintet Bronze or higher performance model
MC Quintet Black S MC Quintet Black S or higher performance model
MC Cadenza Mono MC Cadenza Mono or higher performance model
MC Cadenza Red MC Cadenza Red or higher performance model
MC Cadenza Blue MC Cadenza Blue or higher performance model
MC Cadenza Bronze MC Cadenza Bronze or higher performance model
MC Cadenza Black MC Cadenza Black or higher performance model
MC A Mono MC A Mono
MC Windfeld Ti MC Windfeld Ti, MC Anna or MC Anna Diamond
MC Xpression MC Xpression or any other Exclusives series model
MC Anna MC Anna or MC Anna Diamond
MC Anna Diamond  MC Anna Diamond
HISTORICAL HIGH-OUTPUT CARTRIDGES

Replacement cartridges are not High-Output, an extra step-up device like a MC transformer or a MC amplifier is needed

MC-1 Turbo MC Quintet Red or higher performance model 
MC-3 Turbo MC Quintet Red or higher performance model 
HMC 10 / MC Quartz MC Quintet Blue or higher performance model 
HMC 20 / MC Quattro MC Quintet Bronze or higher performance model 
HMC 30 / MC Quasar MC Quintet Black S or higher performance model 
X1-MC MC Quintet Red or higher performance model 
X1-MCP (T4P) MC Quintet Red or higher performance model *Not T4P
X5-MC MC Quintet Red or higher performance model 
HISTORICAL MC CARTRIDGES  
MC 20 MKII MC Quintet Bronze or higher performance model
MC 10 SUPER MK ll MC Quintet Red or higher performance model
MC 15 SUPER MK ll MC Quintet Blue or higher performance model
MC 20 SUPER MK ll MC Quintet Bronze or higher performance model
MC 20 Super 25th Anniversary/SE MC Quintet Bronze or higher performance model
MC 30 SUPER MK ll MC Quintet Black S or higher performance model
MC 10 SUPREME MC Quintet Red or higher performance model
MC 20 SUPREME MC Quintet Blue or higher performance model
MC 30 SUPREME MC Quintet Bronze or higher performance model
MC 2000 MK ll MC Cadenza Blue or higher performance model
MC 3000 MK ll MC Cadenza Bronze or higher performance model
MC 25 E MC Quintet Red and/or higher performance model
MC 25 FL MC Quintet Bronze or higher performance model
MC 70 Anniversary MC Cadenza Blue or higher performance model
MC 5000 MC Cadenza Black or higher performance model
MC 7500  MC Cadenza Black or higher performance model
MC A90 Any Exclusives series model
MC A95 Any Exclusives series model
MC Windfeld Any Exclusives series model
MC Century Any Exclusives series model
MC Jubilee MC Cadenza Black or higher performance model
MC Rohmann MC Cadenza Bronze or higher performance model
MC Kontrapunkt B MC Cadenza Blue or higher performance model
MC Kontrapunkt A MC Cadenza Red or higher performance model
MC Kontrapunkt C MC Cadenza Bronze or higher performance model
MC Kontrapunkt H MC Cadenza Red or higher performance model
MC Rondo Red/ MC W* 10 MC Quintet Red or higher performance model
MC Rondo Blue/ MC W* 20 MC Quintet Blue or higher performance model
MC Rondo Bronze/ MC W* 30 MC Quintet Bronze or higher performance model
MC Vivo Red / MC 09 A MC Quintet Red or higher performance model
MC Vivo Blue / MC 09 B MC Quintet Blue or higher performance model
MC Quintet Black MC Quintet Black S or higher performance model
MC Salsa MC Quintet Red or higher performance model
MC Samba MC Quintet Red or higher performance model
MC Tango MC Quintet Red or higher performance model
MC Style MC Quintet Bronze or higher performance model
MC Valencia MC Quintet Black S or higher performance model
MC Venci MC Cadenza Bronze or higher performance model
MC Venice MC Cadenza Red or higher performance model
MC Vero II MC Quintet Black S or higher performance model
MC Vienna MC Cadenza Black or higher performance model
MC Vigor MC Quintet Red or higher performance model
MC Virgo MC Quintet Blue or higher performance model
MC Virtus II MC Quintet Black S or higher performance model
MC Vitesse MC Quintet Blue or higher performance model

Ortofon Special Repair Service

Ortofon SPU Series, Exclusive Series (MC Windfeld, MC A90, Xpression, MC A95 and MC Anna), Vintage Series (MC Jubilee and MC Kontrapunkt Series) and the Cadenza Series are the cartridges of very high quality. To support our customers, who have accidentally damaged their cartridges, Ortofon offers a Special Repair Service.


Aftersales service for Moving Magnet cartridges

Ortofon Moving Magnet (MM) cartridges can be serviced by replacing the stylus.

 

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Do you have a question for Ortofon?

We are ready to answer your questions and to help put you on the right path to information. So please feel free to e-mail us: support@ortofon.dk