Ortofon Aftersales Services
To support our customers, who have accidentally damaged their cartridges or customers who have an out-of-warranty Moving Coil cartridge, Ortofon offers Special Repair and Exchange service
Exchange service for Moving Coil cartridges
Styli in Moving Coil cartridges are non-replaceable. To support our customers, who have accidentally damaged their cartridges or customers who have an out-of-warranty Moving Coil cartridge, Ortofon offers an Exchange service. We take cartridges in any condition back regardless of where the cartridge purchase originally took place.
Exchange service applies to a wide range of Moving Coil cartridges, both vintage and current models, although with reservation for the models which we no longer have components for.
How the Exchange Service works: we offer the customer to buy back their cartridge for 25% of the current price list provided that the customer will buy a new Ortofon cartridge, either equivalent or better model.
Exchange Service is available through Ortofon Authorised HiFi Dealers pursuant to the purchase of a new cartridge. If you should have the need for this service, please contact your local Ortofon Authorised HiFi Partner.
NB: Neither Moving Magnet nor SPU cartridges are included in the Exchange program.
We offer Special Repair Service for the SPU models.
Moving Magnet models can be serviced by replacing the stylus.
Moving Coil models |
Recommended replacement |
| QUINTET SERIES | |
| MC Quintet Mono | MC Quintet Mono or higher performance model |
| MC Quintet Red | MC Quintet Red or higher performance model |
| MC Quintet Blue | MC Quintet Blue or higher performance model |
| MC Quintet Bronze | MC Quintet Bronze or higher performance model |
| MC Quintet Black S | MC Quintet Black S or higher performance model |
| CADENZA SERIES | |
| MC Cadenza Mono | MC Cadenza Mono or higher performance model |
| MC Cadenza Red | MC Cadenza Red or higher performance model |
| MC Cadenza Blue | MC Cadenza Blue or higher performance model |
| MC Cadenza Bronze | MC Cadenza Bronze or higher performance model |
| MC Cadenza Black | MC Cadenza Black or higher performance model |
| EXCLUSIVES SERIES | |
| MC A90 | Any current Exclusives series model |
| MC A95 | Any current Exclusives series model |
| MC Windfeld | Any current Exclusives series model |
| MC Century | Any current Exclusives series model |
| MC A Mono | MC A Mono |
| MC Windfeld Ti | Any current Exclusives series model |
| MC Xpression | Any current Exclusives series model |
| MC Anna | MC Verismo or MC Diamond |
| MC Anna Diamond | MC Verismo or MC Diamond |
| MC Verismo | MC Verismo or MC Diamond |
| MC Diamond | MC Diamond |
| HISTORICAL HIGH-OUTPUT |
NB: the replacement cartridges are not High-Output, an extra step-up device (an extra 20 dB - 26 dB gain) like a MC transformer or a MC amplifier is needed |
| MC-1 Turbo | MC Quintet Red or higher performance model |
| MC-3 Turbo | MC Quintet Blue or higher performance model |
| X1-MC | MC Quintet Red or higher performance model |
| X1-MCP (T4P) | MC Quintet Red or higher performance model |
| X3-MC | MC Quintet Bronze or higher performance model |
| X5-MC | MC Quintet Black or higher performance model |
| HMC 10 / MC Quartz | MC Quintet Blue or higher performance model |
| HMC 20 / MC Quattro | MC Quintet Bronze or higher performance model |
| HMC 30 / MC Quasar | MC Quintet Black S or higher performance model |
| HISTORICAL MOVING COIL | |
| MC 10 SUPER MK ll | MC Quintet Red or higher performance model |
| MC 10 SUPREME | MC Quintet Red or higher performance model |
| MC 10 W | MC Quintet Red or higher performance model |
| MC 15 SUPER MK ll | MC Quintet Bronze or higher performance model |
| MC 20 MKII | MC Quintet Bronze or higher performance model |
| MC 20 W | MC Quintet Bronze or higher performance model |
| MC 20 SUPER MK ll | MC Quintet Bronze or higher performance model |
| MC 20 Super 25th Anniversary/SE | MC Quintet Bronze or higher performance model |
| MC 20 SUPER SE | MC Quintet Bronze or higher performance model |
| MC 20 SUPREME | MC Quintet Bronze or higher performance model |
| MC 2000 MK ll | MC Cadenza Blue or higher performance model |
| MC 25 E | MC Quintet Red and/or higher performance model |
| MC 25 FL | MC Quintet Bronze or higher performance model |
| MC 30 W | MC Quintet Bronze or higher performance model |
| MC 30 SUPREME | MC Quintet Bronze or higher performance model |
| MC 30 SUPER MK ll | MC Quintet Black S or higher performance model |
| MC 3000 MK ll | MC Cadenza Bronze or higher performance model |
| MC 5000 | MC Cadenza Black or higher performance model |
| MC 70 Anniversary | MC Cadenza Blue or higher performance model |
| MC 7500 | MC Cadenza Black or higher performance model |
| MC Jubilee | MC Cadenza Black or higher performance model |
| MC Rohmann | MC Cadenza Black or higher performance model |
| MC Kontrapunkt A | MC Cadenza Red or higher performance model |
| MC Kontrapunkt B | MC Cadenza Blue or higher performance model |
| MC Kontrapunkt C | MC Cadenza Bronze or higher performance model |
| MC Kontrapunkt H | MC Cadenza Red or higher performance model |
| MC Quintet Black | MC Quintet Black S or higher performance model |
| MC Salsa | MC Quintet Red or higher performance model |
| MC Samba | MC Quintet Red or higher performance model |
| MC Statement | MC Cadenza Red or higher performance model |
| MC Style | MC Quintet Bronze or higher performance model |
| MC Tango | MC Quintet Red or higher performance model |
| MC Valencia | MC Quintet Black S or higher performance model |
| MC Venice | MC Cadenza Red or higher performance model |
| MC Vero II | MC Quintet Black S or higher performance model |
| MC Vienna | MC Cadenza Black or higher performance model |
| MC Vigor | MC Quintet Red or higher performance model |
| MC Virgo | MC Quintet Blue or higher performance model |
| MC Virtus II | MC Quintet Black S or higher performance model |
| MC Vitesse | MC Quintet Blue or higher performance model |
| MC Vivo Red / MC 09 A | MC Quintet Red or higher performance model |
| MC Vivo Blue / MC 09 B | MC Quintet Blue or higher performance model |
| MC Rondo Red/ MC W* 10 | MC Quintet Red or higher performance model |
| MC Rondo Blue/ MC W* 20 | MC Quintet Blue or higher performance model |
| MC Rondo Bronze/ MC W* 30 | MC Quintet Bronze or higher performance model |
Ortofon Special Repair Service
Ortofon SPU Series, Exclusives Series (MC Windfeld, MC Windfeld Ti, MC A90, Xpression, MC A95, MC Century, MC Anna, MC Anna Diamond and MC Verismo), Cadenza Series and a range of Vintage models (MC Jubilee and MC Kontrapunkt Series) are the cartridges of very high quality. To support our customers, who have accidentally damaged their cartridges, Ortofon offers a Special Repair Service.
Aftersales service for Moving Magnet cartridges
Ortofon Moving Magnet (MM) cartridges can be serviced by replacing the stylus.
