Ortofon Aftersales Services

To support our customers, who have accidentally damaged their cartridges or customers who have an out-of-warranty Moving Coil cartridge, Ortofon offers Special Repair and Exchange service

Exchange service for Moving Coil cartridges

Styli in Moving Coil cartridges are non-replaceable. To support our customers, who have accidentally damaged their cartridges or customers who have an out-of-warranty Moving Coil cartridge, Ortofon offers an Exchange service. We take cartridges in any condition back regardless of where the cartridge purchase originally took place.

Exchange service applies to a wide range of Moving Coil cartridges, both vintage and current models, although with reservation for the models which we no longer have components for.

How the Exchange Service works: we offer the customer to buy back their cartridge for 25% of the current price list provided that the customer will buy a new Ortofon cartridge, either equivalent or better model.

Exchange Service is available through Ortofon Authorised HiFi Dealers pursuant to the purchase of a new cartridge. If you should have the need for this service, please contact your local Ortofon Authorised HiFi Partner.

NB: Neither Moving Magnet nor SPU cartridges are included in the Exchange program.
We offer Special Repair Service for the SPU models.
Moving Magnet models can be serviced by replacing the stylus.

Moving Coil models

Recommended replacement

QUINTET SERIES  
MC Quintet Mono MC Quintet Mono or higher performance model
MC Quintet Red MC Quintet Red or higher performance model
MC Quintet Blue MC Quintet Blue or higher performance model
MC Quintet Bronze MC Quintet Bronze or higher performance model
MC Quintet Black S MC Quintet Black S or higher performance model
   
CADENZA SERIES  
MC Cadenza Mono MC Cadenza Mono or higher performance model
MC Cadenza Red MC Cadenza Red or higher performance model
MC Cadenza Blue MC Cadenza Blue or higher performance model
MC Cadenza Bronze MC Cadenza Bronze or higher performance model
MC Cadenza Black MC Cadenza Black or higher performance model
   
EXCLUSIVES SERIES  
MC A90 Any current Exclusives series model
MC A95 Any current Exclusives series model
MC Windfeld Any current Exclusives series model
MC Century Any current Exclusives series model
MC A Mono MC A Mono
MC Windfeld Ti Any current Exclusives series model
MC Xpression Any current Exclusives series model
MC Anna MC Verismo or MC Diamond  
MC Anna Diamond  MC Verismo or MC Diamond
MC Verismo MC Verismo or MC Diamond
MC Diamond MC Diamond 
   
HISTORICAL HIGH-OUTPUT

NB: the replacement cartridges are not High-Output, an extra step-up device (an extra 20 dB - 26 dB gain) like a MC transformer or a MC amplifier is needed

MC-1 Turbo MC Quintet Red or higher performance model
MC-3 Turbo MC Quintet Blue or higher performance model
X1-MC MC Quintet Red or higher performance model
X1-MCP (T4P) MC Quintet Red or higher performance model
X3-MC MC Quintet Bronze or higher performance model
X5-MC MC Quintet Black or higher performance model 
HMC 10 / MC Quartz MC Quintet Blue or higher performance model 
HMC 20 / MC Quattro MC Quintet Bronze or higher performance model 
HMC 30 / MC Quasar MC Quintet Black S or higher performance model 
   
HISTORICAL MOVING COIL   
MC 10 SUPER MK ll MC Quintet Red or higher performance model
MC 10 SUPREME MC Quintet Red or higher performance model
MC 10 W MC Quintet Red or higher performance model
MC 15 SUPER MK ll MC Quintet Bronze or higher performance model
MC 20 MKII MC Quintet Bronze or higher performance model
MC 20 W MC Quintet Bronze or higher performance model
MC 20 SUPER MK ll MC Quintet Bronze or higher performance model
MC 20 Super 25th Anniversary/SE MC Quintet Bronze or higher performance model
MC 20 SUPER SE MC Quintet Bronze or higher performance model
MC 20 SUPREME MC Quintet Bronze or higher performance model
MC 2000 MK ll MC Cadenza Blue or higher performance model
MC 25 E MC Quintet Red and/or higher performance model
MC 25 FL MC Quintet Bronze or higher performance model
MC 30 W MC Quintet Bronze or higher performance model
MC 30 SUPREME MC Quintet Bronze or higher performance model
MC 30 SUPER MK ll MC Quintet Black S or higher performance model
MC 3000 MK ll MC Cadenza Bronze or higher performance model
MC 5000 MC Cadenza Black or higher performance model
MC 70 Anniversary MC Cadenza Blue or higher performance model
MC 7500  MC Cadenza Black or higher performance model
MC Jubilee MC Cadenza Black or higher performance model
MC Rohmann MC Cadenza Black or higher performance model
MC Kontrapunkt A MC Cadenza Red or higher performance model
MC Kontrapunkt B MC Cadenza Blue or higher performance model
MC Kontrapunkt C MC Cadenza Bronze or higher performance model
MC Kontrapunkt H MC Cadenza Red or higher performance model
MC Quintet Black MC Quintet Black S or higher performance model 
MC Salsa MC Quintet Red or higher performance model
MC Samba MC Quintet Red or higher performance model
MC Style MC Quintet Bronze or higher performance model
MC Tango MC Quintet Red or higher performance model
MC Valencia MC Quintet Black S or higher performance model
MC Venice MC Cadenza Red or higher performance model
MC Vero II MC Quintet Black S or higher performance model
MC Vienna MC Cadenza Black or higher performance model
MC Vigor MC Quintet Red or higher performance model
MC Virgo MC Quintet Blue or higher performance model
MC Virtus II MC Quintet Black S or higher performance model
MC Vitesse MC Quintet Blue or higher performance model
MC Vivo Red / MC 09 A MC Quintet Red or higher performance model 
MC Vivo Blue / MC 09 B MC Quintet Blue or higher performance model 
MC Rondo Red/ MC W* 10 MC Quintet Red or higher performance model
MC Rondo Blue/ MC W* 20 MC Quintet Blue or higher performance model
MC Rondo Bronze/ MC W* 30 MC Quintet Bronze or higher performance model
   

Ortofon Special Repair Service

Ortofon SPU Series, Exclusives Series (MC Windfeld, MC Windfeld Ti, MC A90, Xpression, MC A95, MC Century, MC Anna, MC Anna Diamond and MC Verismo), Cadenza Series and a range of Vintage models (MC Jubilee and MC Kontrapunkt Series) are the cartridges of very high quality. To support our customers, who have accidentally damaged their cartridges, Ortofon offers a Special Repair Service.


Aftersales service for Moving Magnet cartridges

Ortofon Moving Magnet (MM) cartridges can be serviced by replacing the stylus.

 

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