Ortofon Aftersales Services

To support our customers, who have accidentally damaged their cartridges or customers who have an out-of-warranty Moving Coil cartridge, Ortofon offers Special Repair and Exchange service

Exchange service for Moving Coil cartridges

Styli in Moving Coil (MC) cartridges are non-replaceable. To support our customers, who have accidentally damaged their cartridges or customers who have an out-of-warranty Moving Coil cartridge, Ortofon offers an Exchange service. We take cartridges in any condition back regardless of where the cartridge purchase originally took place.
NB
: Exchange service applies for a wide range of Moving Coil cartridges, both vintage and current models, although with reservation for the models which we no longer have components for.

How Exchange Service works: we offer the customer to buy back his cartridge for 25% of the current price list provided that the customer will buy a new Ortofon cartridge, either equivalent or better model.

Exchange Service cartridges must be returned to Ortofon and will be handled by any authorized Ortofon dealer pursuant to the purchase of a new cartridge. If you should have the need for this service, please contact your local Ortofon Partner.

NB: Neither Moving Magnet nor SPU cartridges are included in the Exchange program.
We offer Special Repair Service for the SPU models.
Moving Magnet models can be serviced by replacing the stylus.

MC cartridge model 

Recommended replacement models 

High output HMC 10/
MC Quartz

MC Quintet Blue and higher performance models 
NB: since the MC Quintet Series have a low output, an extra step-up device (an extra 20 dB - 26 dB gain) like a MC transformer or a typical MC amplifier is needed. 
High output HMC 20/
MC Quattro
MC Quintet Blue and higher performance models
NB: since the MC Quintet Series have a low output, an extra step-up device (an extra 20 dB - 26 dB gain) like a MC transformer or a typical MC amplifier is needed. 
High output HMC 30/
MC Quasar
MC Quintet Blue and higher performance models
NB: since the MC Quintet Series have a low output, an extra step-up device (an extra 20 dB - 26 dB gain) like a MC transformer or a typical MC amplifier is needed. 
High output
MC-1 Turbo
MC Quintet Red and higher performance models.
NB: since the MC Quintet Series have a low output, an extra step-up device (an extra 20 dB - 26 dB gain) like a MC transformer or a typical MC amplifier is needed. 
High output 
X1-MC
MC Quintet Red and higher performance models. 
NB: since the MC Quintet Series have a low output, an extra step-up device (an extra 20 dB - 26 dB gain) like a MC transformer or a typical MC amplifier is needed. 
High output
MC-
3 Turbo
MC Quintet Bronze and higher performance models 
NB: since the MC Quintet Series have a low output, an extra step-up device (an extra 20 dB - 26 dB gain) like a MC transformer or a typical MC amplifier is needed. 
High output
X3-MC
MC Quintet Bronze and higher performance models 
NB: since the MC Quintet Series have a low output, an extra step-up device (an extra 20 dB - 26 dB gain) like a MC transformer or a typical MC amplifier is needed. 
High output
X5-MC
MC Quintet Black S and higher performance models
NB: since the MC Quintet Series have a low output, an extra step-up device (an extra 20 dB - 26 dB gain) like a MC transformer or a typical MC amplifier is needed. 
MC 20 MkII MC Quintet Blue and higher performance models
MC 10 SUPREME MC Quintet Blue and higher performance models
MC 20 SUPREME MC Quintet Bronze and higher performance models
MC 30 SUPREME MC Quintet Bronze and higher performance models
MC 25 E MC Quintet Red and higher performance models
MC 25 FL MC Quintet Blue and higher performance models
MC 70  MC Cadenza Blue and higher performance models
MC 10 SUPER Mkll MC Quintet Red and higher performance models
MC 15 SUPER Mkll MC Quintet Red and higher performance models
MC 20 SUPER Mkll / SE MC Quintet Bronze and higher performance models
MC 30 SUPER Mkll MC Quintet Bronze and higher performance models
MC 7500 MC Cadenza Black and higher performance models
MC 5000 MC Cadenza Black and higher performance models
MC 3000 Mkll MC Cadenza Bronze and higher performance models
MC 2000 Mkll MC Cadenza Blue and higher performance models
MC Xpression MC Xpression
MC A90 MC Windfeld Ti, MC A95, MC Anna and MC Anna Diamond
MC A95 MC A95, MC Anna and MC Anna Diamond
MC Anna MC Anna and MC Anna Diamond
MC Anna Diamond MC Anna Diamond
MC Windfeld MC Windfeld Ti, MC A95, MC Anna and MC Anna Diamond
MC Windfeld Ti MC Windfeld Ti, MC A95, MC Anna and MC Anna Diamond
MC 20 Super 25th Anniversary MC Quintet Bronze and higher performance models
MC Cadenza Mono MC Cadenza Mono
MC Cadenza Red MC Cadenza Red and higher performance models
MC Cadenza Blue MC Cadenza Blue and higher performance models
MC Cadenza Bronze MC Cadenza Bronze and higher performance models
MC Cadenza Black MC Cadenza Black and Exclusives Series models
MC WHP 175 MC Cadenza Red and higher performance models
MC Jubilee MC Cadenza Black and higher performance models
MC Rohmann MC Cadenza Black and higher performance models
MC Kontrapunkt B MC Cadenza Blue and higher performance models
MC Kontrapunkt A MC Cadenza Red and higher performance models
MC Kontrapunkt C MC Cadenza Bronze and higher performance models
MC Kontrapunkt H MC Cadenza Red and higher performance models
MC Salsa MC Quintet Red and higher performance models
MC Samba MC Quintet Red and higher performance models
MC Tango MC Quintet Red and higher performance models
MC Vivo Red/
MC 09 A
MC Quintet Red and higher performance models
MC Vivo Blue/
MC 09 B
MC Quintet Blue and higher performance models
MC Rondo Red/
MC W*30
MC Quintet Red and higher performance models
MC Rondo Blue/
MC W*30
MC Quintet Blue and higher performance models
MC Rondo Bronze/
MC W*30
MC Quintet Bronze and higher performance models
MC Venice MC Cadenza Red and higher performance models
MC Valencia MC Cadenza Red and higher performance models
MC Vienna MC Cadenza Blue and higher performance models
MC Quintet Red/
MC Q5
MC Quintet Red and higher performance models
MC Quintet Blue/
MC Q10
MC Quintet Blue and higher performance models
MC Quintet Bronze/
MC Q20
MC Quintet Bronze and higher performance models
MC Quintet Black S/
MC Q30
MC Quintet Black S and higher performance models
MC Virgo MC Quintet Blue and higher performance models
MC Vitesse  MC Quintet Blue and higher performance models
MC Vero II/
MC Vero Gold
MC Quintet Black S and higher performance models
MC Virtus II MC Quintet Black S and higher performance models
MC Style MC Quintet Bronze and higher performance models

Ortofon Special Repair Service

Ortofon SPU Series, Exclusive Series (MC Windfeld, MC A90, Xpression, MC A95 and MC Anna), Vintage Series (MC Jubilee and MC Kontrapunkt Series) and the Cadenza Series are the cartridges of very high quality. To support our customers, who have accidentally damaged their cartridges, Ortofon offers a Special Repair Service.


Aftersales service for Moving Magnet cartridges

Ortofon Moving Magnet (MM) cartridges can be serviced by replacing the stylus.

 

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Do you have a question for Ortofon?

We are ready to answer your questions and to help put you on the right path to information. So please feel free to e-mail us: support@ortofon.dk