All new purchased Ortofon products are high quality products, which are backed by a high degree of service and support by our Authorised Partners and Dealers.
All defect claims must be returned directly to the Ortofon Partner in the country or geographical area in which it was originally purchased. The product in question must be accompanied by valid proof of purchase.
Ortofon applies traceability on all products to ascertain quality in logistics. Therefore, all products should be returned in original packaging.