Welcome to Ortofon Support and Aftersales

At Ortofon, customer support is at the core of what we do, and we are constantly working on improving our capability to answer any question relating to your home set-up. If you can't find what you need here, please e-mail us at support@ortofon.dk or support@ortofon.us.

Make sure you purchase a genuine product and always buy from Ortofon Authorized Partners and Dealers. All new Ortofon products are backed by a guarantee against defects in workmanship and materials when purchased through Ortofon Authorized Partners and Dealers and Ortofon webshop.

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Aftersales

All defect claims must be returned directly to the Ortofon Authorised Partner or Dealer in the country or geographical area in which the product was originally purchased. The product in question must be accompanied by valid proof of purchase. Please preserve your product's serial number printed on the packaging and purchasing documentation in case you need support for your product.

Ortofon applies traceability on all products to ascertain quality in logistics. Therefore, all products should be returned in original packaging.

Make sure you purchase a genuine product and always buy from Ortofon webshop, Ortofon Authorized Partners and Dealers to obtain the maximum user experience and service. 

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Do you have a question for Ortofon?

Our Support Team is ready to help you and will offer value-added technical expertise to all our customers.